Leveraging COBIT 2019 Framework to Implement IT Governance in Business Process Outsourcing Company

The company specializes in delivering information and technology services to businesses operating the same industry. Recognizing pivotal role of achieving its vision, mission, goals, emphasizes proper implementation IT governance drive overall success. To evaluate management resources, study employs COBIT-2019 framework for measurement. data collection approach encompasses interviews, questionnaires, observation, document analysis. findings indicate that most processes currently operate at level 2 capability. However, aspires reach 3 these processes. Consequently, recommendations are proposed enhance based on best practices outlined COBIT-2019. Key suggestions include implementing performance measurements facilitating access knowledge repositories foster skill competency development.